Contact Us联系我们
Questions, bug reports and suggestions are all welcome.欢迎提问、反馈问题或提出建议。
Email邮箱
isrealleven@163.com
It helps if you mention your iPhone model, iOS version and what you were doing when the problem appeared.
来信时如能说明 iPhone 型号、iOS 版本以及出现问题时的操作,会更便于我们定位。
Common questions常见问题
I bought Pro but the app still shows a limit.
Open Settings in the app and tap “Restore Purchase”. Make sure you are signed in with the Apple ID that made the purchase.
Open Settings in the app and tap “Restore Purchase”. Make sure you are signed in with the Apple ID that made the purchase.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
The app can't save to Photos.
In iOS Settings, find LiveFrame and allow it to add to Photos.
In iOS Settings, find LiveFrame and allow it to add to Photos.
Where do my photos and videos go?
Nowhere: everything is processed on your device. See the Privacy Policy.
Nowhere: everything is processed on your device. See the Privacy Policy.
已经购买 Pro,但 App 仍显示次数限制。
打开 App 内的“设置”,点击“恢复购买”。请确认当前登录的是购买时使用的 Apple ID。
打开 App 内的“设置”,点击“恢复购买”。请确认当前登录的是购买时使用的 Apple ID。
如何申请退款?
退款由 Apple 处理,请前往 reportaproblem.apple.com 申请。
退款由 Apple 处理,请前往 reportaproblem.apple.com 申请。
无法保存到相册。
在 iOS“设置”中找到 LiveFrame,允许它添加照片。
在 iOS“设置”中找到 LiveFrame,允许它添加照片。
我的照片和视频会被传到哪里?
不会上传:所有处理都在你的设备上完成,详见隐私协议。
不会上传:所有处理都在你的设备上完成,详见隐私协议。